📋 Important Policy

Cancellation & Refund Policy

Please read this policy carefully before registering for any contest or hackathon

Last Updated: November 2024

🚨 CRITICAL NOTICE - READ BEFORE PAYMENT

ALL PARTICIPATION FEES ARE 100% NON-REFUNDABLE

By completing the payment, you acknowledge and accept that:

  • No refunds will be issued under any personal circumstances
  • No refunds for registration mistakes or accidental payments
  • No refunds if you change your mind or cannot participate
  • No refunds for team member dropouts or team dissolution

⚠️ ONLY EXCEPTION: Contest cancelled by Zyprolyn and not rescheduled within 30 days

1. No Refund Policy

Zyprolyn operates a strict no-refund policy for all contest and hackathon participation fees. Once payment is completed and registration is confirmed, the participation fee is non-refundable under any circumstances except those explicitly mentioned in this policy.

No Refunds Will Be Issued For:

  • Personal Reasons: Change of plans, loss of interest, personal emergencies, health issues, or any other personal circumstances
  • Registration Errors: Registering for the wrong contest, accidental double registration, or payment mistakes
  • Scheduling Conflicts: Date changes in your personal schedule, work commitments, academic exams, or other time conflicts
  • Technical Issues: Your internet problems, computer failures, power outages, or personal technical difficulties
  • Team-Related Issues: Team member dropouts, team disagreements, inability to form a team, or team dissolution
  • Skill Level Concerns: Feeling unprepared, lack of required skills, or contest being too difficult/easy
  • Non-Participation: Not submitting a project, missing deadlines, or choosing not to participate after registration
  • Disqualification: Being disqualified for rule violations, plagiarism, or code of conduct breaches
  • Dissatisfaction: Unhappiness with contest structure, judging process, or competition level
  • Contest Results: Not winning, disagreement with judging decisions, or perceived unfair outcomes

2. The ONLY Refund Exception

Refunds Are Issued ONLY When:

Both of the following conditions are met:

  1. 1. The contest or hackathon is cancelled by Zyprolyn (not postponed or rescheduled, but completely cancelled)
  2. AND
  3. 2. The contest is NOT rescheduled within 30 days from the original scheduled date

Important Clarifications:

  • If the contest is rescheduled to a new date within 30 days, NO refund will be issued
  • If you cannot attend the rescheduled contest, NO refund will be issued
  • The 30-day period is calculated from the original contest start date
  • Date changes or postponements do NOT qualify for refunds
🔄

3. Contest Cancellation by Zyprolyn

In the rare event that Zyprolyn must cancel a contest or hackathon, we will follow this process:

Step 1: Cancellation Notification

All registered participants will be notified immediately via email and platform notifications about the contest cancellation. The notification will include the reason for cancellation and next steps.

Step 2: Rescheduling Attempt (30-Day Period)

Zyprolyn will make reasonable efforts to reschedule the contest within 30 days from the original scheduled date. If a new date is announced within this period:

  • Your registration will automatically transfer to the new date
  • No additional payment will be required
  • NO refund will be issued, even if you cannot attend the new date

Step 3: Refund Processing (If Not Rescheduled)

If the contest is NOT rescheduled within 30 days from the original date, refunds will be processed as follows:

  • Automatic refund initiation for all registered participants
  • 100% of participation fee will be refunded
  • Refunds processed within 15-30 business days
  • Refund to original payment method used during registration
  • Bank processing time may take additional 5-7 business days
📅

4. Postponement vs Cancellation

It's important to understand the difference between contest postponement and cancellation:

Postponement

Contest dates are changed or moved to a future date

  • Your registration remains valid
  • New dates will be announced
  • Contest will still take place
  • NO refund issued

🚫 Cancellation

Contest is completely called off with no immediate plans to reschedule

  • Contest will not proceed
  • May or may not be rescheduled
  • 30-day window applies
  • Refund if not rescheduled in 30 days

Note: Zyprolyn has sole discretion to determine whether an event is postponed or cancelled. Postponements, regardless of duration, do not qualify for refunds unless they meet the cancellation criteria.

🎫

5. Registration Transfer & Withdrawal

Cannot Attend? No Refund Available

If you register for a contest but later realize you cannot participate, your options are limited:

  • NO refund will be issued regardless of the reason
  • NO credit or voucher for future contests will be provided
  • Registration is non-transferable to another person or contest
  • Your registration will remain active but unused

Voluntary Withdrawal

You may withdraw from a contest at any time, but:

  • Your participation fee will NOT be refunded
  • Withdrawal must be done through your account dashboard
  • Once withdrawn, you cannot rejoin the same contest
💳

6. Payment Issues & Disputes

Duplicate Payments

If you accidentally make multiple payments for the same contest:

  • Contact support@zyprolyn.com within 24 hours with transaction details
  • Only the duplicate/extra payment may be refunded after verification
  • One valid registration payment must be retained

Payment Gateway Failures

If payment is deducted but registration is not confirmed:

  • Wait 24-48 hours for automatic reconciliation
  • If issue persists, contact support with payment proof
  • Either registration will be confirmed or refund will be processed

Wrong Contest Registration

If you accidentally register for the wrong contest:

  • NO refund will be issued
  • NO transfer to another contest is allowed
  • ⚠️ Double-check contest details before payment

7. Force Majeure & Unforeseen Circumstances

In case of unforeseen circumstances beyond Zyprolyn's control (natural disasters, pandemics, government regulations, technical infrastructure failures, etc.), Zyprolyn reserves the right to:

  • Postpone the contest to a later date (NO refund)
  • Modify contest format or requirements
  • Change from offline to online format or vice versa
  • Cancel the contest (refund policy as stated in Section 2 applies)

Participants cannot claim refunds based on force majeure events unless the contest is cancelled and not rescheduled within 30 days.

📝

8. How to Request a Refund (Eligible Cases Only)

If your situation qualifies for a refund (contest cancelled and not rescheduled within 30 days):

Refund Process:

  1. 1.

    Automatic Initiation

    Zyprolyn will automatically initiate refunds for all eligible participants after the 30-day period

  2. 2.

    Email Notification

    You will receive an email confirming refund initiation with expected timeline

  3. 3.

    Processing Time

    Refunds will be processed within 15-30 business days to your original payment method

  4. 4.

    Bank Processing

    Your bank may take additional 5-7 business days to credit the amount

Important: If you believe you are eligible for a refund but did not receive automatic notification after 30 days, contact support@zyprolyn.com with your registration details.

🏆

9. Prizes & Certificates

Prize Distribution

Zyprolyn distributes prizes to contest and hackathon winners according to the prize structure announced for each specific event:

  • Prizes will be distributed only to declared winners
  • Prize amounts and types are as specified in the contest announcement
  • Winners must provide necessary details (bank account, address, etc.) for prize delivery
  • Prize distribution timeline will be communicated after results announcement
  • Zyprolyn reserves the right to modify prizes if circumstances require, with prior notification

Certificates

Certificates are awarded based on contest participation and performance:

  • Winner Certificates: Awarded to first, second, third place winners (or as per contest structure)
  • Participation Certificates: Awarded to all eligible participants who submit valid projects/solutions
  • Certificates will be available for download from your account dashboard
  • Digital certificates will be issued within 7-15 days after contest completion
  • No certificates for participants who register but do not submit any work
⚖️

10. Judging Process & Results

🎯 INDEPENDENT PLATFORM DECLARATION

Zyprolyn operates as an independent platform with full authority over all contest operations, judging, and decision-making processes.

  • All judgments, evaluations, and decisions are made solely by Zyprolyn and its appointed judges/evaluators
  • Zyprolyn's decisions are final and binding in all matters related to contests, hackathons, prizes, and results
  • No external authority, third party, or participant has the right to challenge or overturn Zyprolyn's decisions
  • We do not entertain complaints, appeals, or disputes regarding judging decisions, results, or rankings

Judging Criteria

Each contest will have specific judging criteria announced at the time of registration. Generally, evaluations are based on:

  • Innovation and creativity
  • Technical implementation and functionality
  • Problem-solving approach
  • Presentation and documentation
  • Adherence to contest rules and guidelines

Results & Rankings

  • Results will be announced on the platform and via email
  • Result announcement timeline will be communicated during the contest
  • Individual scores or detailed feedback may not be provided
  • Zyprolyn is not obligated to explain or justify judging decisions

🚫 NO APPEALS OR COMPLAINTS

By participating in any Zyprolyn contest or hackathon, you explicitly agree that:

  • You CANNOT file complaints about judging decisions or results
  • You CANNOT appeal or request re-evaluation of your submission
  • You CANNOT dispute prize distribution or winner selection
  • You CANNOT challenge Zyprolyn's authority or decisions in any external forum
  • You CANNOT demand explanations, scorecards, or detailed judging feedback

All decisions made by Zyprolyn are FINAL, ABSOLUTE, and BINDING without exception.

👑

11. Platform Authority & Governance

Zyprolyn operates as an independent and autonomous platform. This means:

Complete Operational Independence

  • Zyprolyn has sole and exclusive authority over all platform operations
  • We are not governed, controlled, or influenced by any external organization, authority, or participant
  • We set our own rules, policies, and operational procedures
  • We reserve the right to modify any policy, rule, or decision at our discretion

Decision-Making Authority

  • All judgments are made exclusively by Zyprolyn and its appointed evaluators
  • We select judges, evaluators, and experts at our sole discretion
  • Our evaluation methodology and criteria are proprietary and confidential
  • We are not required to disclose or justify our decision-making process

Immunity from External Interference

  • No participant, third party, or external authority can challenge our decisions
  • We do not recognize or respond to complaints filed with external bodies
  • Participants waive all rights to dispute resolution through external mechanisms
  • By registering, participants accept Zyprolyn as the sole and final arbiter
✍️

12. Participant Acknowledgment & Agreement

⚠️ MANDATORY ACCEPTANCE

By completing registration and payment for any Zyprolyn contest or hackathon, you explicitly acknowledge, understand, and unconditionally agree to ALL of the following:

1.

Non-Refundable Fees: I understand that my participation fee is 100% non-refundable under all circumstances except when a contest is cancelled by Zyprolyn and not rescheduled within 30 days.

2.

No Personal Exceptions: I acknowledge that NO refunds will be issued for any personal reasons, emergencies, scheduling conflicts, technical issues, or inability to participate.

3.

Platform Independence: I recognize that Zyprolyn operates as an independent platform with complete authority over all operations, judgments, and decisions.

4.

Final Decisions: I accept that all decisions made by Zyprolyn are final, binding, and unchallengeable regarding judging, results, prizes, and all contest-related matters.

5.

No Complaints: I agree that I CANNOT file complaints, appeals, or disputes regarding any aspect of contest operations, judging, or results.

6.

Waiver of External Recourse: I waive all rights to challenge Zyprolyn's decisions through external forums, authorities, or legal mechanisms.

7.

Sole Arbiter: I accept Zyprolyn as the sole and exclusive arbiter of all matters related to contests, hackathons, and platform operations.

8.

Policy Understanding: I have read, understood, and agree to be bound by this entire Cancellation & Refund Policy.

⚠️ PAYMENT COMPLETION = FULL ACCEPTANCE OF ALL TERMS ⚠️

📧

13. Contact & Support

For eligible refund cases (contest cancelled and not rescheduled within 30 days) or technical payment issues only:

Support:

Click here

Response Time:

48-72 hours for eligible queries

Please Note: We do NOT respond to:

  • Refund requests for non-eligible situations
  • Complaints about judging decisions or results
  • Appeals or requests for re-evaluation
  • Disputes about contest operations or policies
🔄

14. Policy Modifications

Zyprolyn reserves the right to modify, update, or change this Cancellation & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the platform.

  • Updated policies will be posted on the Zyprolyn website
  • The "Last Updated" date at the top of this document reflects the most recent version
  • It is your responsibility to review this policy periodically
  • Continued participation after policy changes constitutes acceptance of the new terms

🛑 FINAL REMINDER 🛑

This is a NO REFUND Platform

By proceeding with payment, you confirm that you have read, understood, and accept this entire policy without reservation. Your payment is your binding agreement to these terms.

THINK CAREFULLY BEFORE YOU PAY

© 2024 Zyprolyn. All Rights Reserved. | Last Updated: November 2024

This policy is legally binding upon registration and payment completion